Today, covioKovio, a Montreal-based company that provides an artificial intelligence (AI) platform designed to make digital experiences “enjoyable, personal, relevant and profitable”, announced Relevance Generative Answering capability.
This is a new generative AI response generation feature that leverages the integrated and secure indexing, search and contextual capabilities of Covio’s AI platform and combines them with the Large Language Model (LLM). It generates responses using big language models implemented within enterprises, where security, privacy, real-time sources of truth, relevance and factuality are all key imperatives, the company explained in a press release.
“Large Language Models (LLMs) such as ChatGPT and alternatives have taken the world by storm. Their current shortcomings (misinformation, hallucinogens, no personalization, expensive training costs, lack of privacy and security, and others) have taken the world by storm. questionable ethics, we anticipate that the demand for generative AI question answering experience will become ubiquitous in every area of digital experience, including commerce and customer service. At the enterprise, we believe that Search and generative question-answering based on current sources needs to provide integrated, consistent, relevant answers every time,” said Laurent Simoneau, President, Chief Technology Officer and Co-Founder of Covio.We believe Coveo is in a unique position to leverage our unique AI expertise and the ability to build on the power of our platform to prepare these LLM capabilities for large enterprises.,
This new contextual generative answering capability integrated within Kovio’s AI platform will be available this summer to customers with self-service use cases, followed by other use cases in customer service, commerce, website and workplace search.
Covio will leverage multiple language models depending on the use case to provide the best possible response. Contextual Generative Answering will combine large language models with Coveo’s own powerful enterprise search and relevance technology using strategies such as Retrieval Augmented Generation (RAG).
Luis Tetu, President of Covio, said, “At Covio, we understood long ago that there would be a shift from traditional search experiences to AI-powered digital experiences, and that is why we have been investing in AI technology for more than a decade. ” and Chief Executive Officer. “We believe that innovations like Kovio Relevance Generative Answering once again lead the market by solving key challenges for enterprises, and empowering our customers to improve their end customer and employee satisfaction, increase customer loyalty, reduce costs and Will help increase profits.
covio relevance 360hey, a 60-minute virtual event, will be presented on March 23 to discuss Covio’s ability to provide contextual generative answers. You can register by following this link: https://get.coveo.com/relevance360/,