In 2023, worldwide government spending will increase by 6.8 percent compared to 2022, with a total budget of US$588.9 billion, according to Gartner Inc. forecastAs governments look to develop a coherent Total Experience Framework (TX) strategy to improve citizen experience and engagement alongside the delivery of services.
Constituents are demanding experiences similar to online consumer interactions, and this will be one of the key drivers of government IT spending in 2023, Daniel Snyder, director analyst Gartner Explained.
As per the Gartner report, the TX plan will be geared towards better data utilization, digital transformation and modernization of legacy systems. Government spending is therefore projected to increase across all IT sectors, most in software, to include initiatives such as migrating services to the cloud, modernizing applications and strengthening network security.
In contrast, spending on their end-users will be limited, as governments look to extend the life of equipment acquired at the start of the pandemic.
The TX strategy will also focus on advancing the digital skills and literacy of the workforce by providing technology upgrades designed to reduce friction and exertion in government work.
“At the same time, chief information officers (CIOs) have to deal with challenges such as the expectations of various stakeholders and develop action plans accordingly.” said Apeksha Kaushik, principal analyst at Gartner. “Government CIOs will need to align digital transformation concerns with mission objectives. They need to work closely with government officials to ensure a shared understanding of the vision, roadmap and alignment to mission critical priorities.
