Cloud giant will introduce Amazon Web Services (AWS) RingCentral MVP (message video phone) and RingCentral Contact Center solutions to its customers, as part of a multi-year agreement announced Last week.
This partnership between RingCentral and AWS seeks to help organizations accelerate their cloud journey while transforming their employee and customer communications.
“Together, AWS and RingCentral are giving customers across many industries more options and support for their call center and business communications needs,” said Matt Garman, senior vice president of sales, marketing and global services at AWS. “By making RingCentral’s cloud communications solutions available on AWS, large enterprise and medium-sized customers can benefit from the reliability and scalability of the cloud, while giving employees and customers the ability to collaborate in new ways.”
RingCentral’s Unified Communications as a Service (UCaaS) solution enables employees to communicate from any location and any device through a single platform that integrates team messaging, video meetings and cloud phone systems.
RingCentral also plans to provide technical resources for Workstream to make RingCentral’s offerings functional and transactable for AWS customers, while supporting AWS Marketplace listings and integration of AWS services.
In addition, the two companies will work together to deploy end-to-end cloud migration solutions for businesses in the healthcare, financial services, retail, education and public sector industries. Users will be able to access flexible migration options through Bring-Your-Own-Carrier (BOOC) and Hybrid PBX solutions.
The two companies will also share their resources to enable experts to better assist customers with cloud adoption and technology integration.
The collaboration will initially be launched in North America, followed by additional countries in Europe, Asia Pacific and Latin America over a multi-year period.
