The numbers often tell a story, which is why the following are of such importance: it took Twitter two years to get to one million users, Facebook roughly 10 months, Spotify upwards of two and a half months, Spotify a month for Instagram, and for OpenAI’s ChatGPTfive days after its launch in late November.
Those figures were relayed straight from a press-only presentation earlier this week Gartner Data & Analytics Summit in Orlando, Fla., which discussed the question of whether AI-based content creation (Generative AI, aka General AI) tools such as ChatGPT and Google’s forage Will help or hurt organizations.
Primary topics include: will they replace jobs, and how will they be integrated into the technology that organizations use every day?
These offerings have generated significant publicity with their potential to enable innovative and useful functionality, Gartner said, but there has also been a lot of discussion about the problems such technology could create.
Speakers in the Q&A session were Francis Karamouzzi, Gartner Distinguished VP Analyst, and Svetlana Sikular, Gartner VP Analyst, both of whom focus on AI and enterprise-related issues.
According to the research firm, the ChatGPT service “will rapidly transform during 2023, and will be complemented by other offerings. Gartner’s clients have raised a barrage of questions regarding ChatGPT. Their most frequently asked questions relate to areas as diverse as business value, workforce impact, ethical and legal concerns, technology, vendor landscape, security and experiences.
Karamouzis explained that the trajectory of making ChatGPT available to the public is one reason it is in the limelight, another is ease of use, and, last but not least, accessibility was the factor, in which “anyone can just go”. and play with it.
When asked by Meghan Rimole Delici, senior manager of public relations at Gartner, who moderated the panel, what impact ChatGPT will have on the human workforce as a whole, Karamozzi responded that Gartner is predicting that by 2026, more than 100 million people Will have. What we call a robo-associate – a synthetic virtual aide – and will use them.
“But to answer your direct question, will it replace jobs? We don’t think there’s going to be that much replacement of jobs.
He compared it to the days when students were allowed to bring calculators with them while taking exams. Tools like ChatGPT,” will allow automation, but will they replace some jobs. No, but I think there will be incredible tools that will help us reexamine and redefine the way we work.
A Gartner research document outlining frequently asked questions on general AI tools states that “new jobs will be created, while others will be redefined. The net change in the workforce will vary by industry, location, and enterprise size and offerings.” (of products or services) will vary dramatically depending on factors such as
“However, it is clear that using tools such as ChatGPT (or competitors), hyperautomation and AI innovation will focus on tasks that are repetitive and high volume, with an emphasis on efficiency, such as reducing cycle times , increasing productivity and improving quality control (reducing error rates), among others.
Sikular, who was responsible for Leading AI, AI Governance, Augmented Intelligence and Big Data research at Gartner, was asked to define some of the most important ethical considerations for exploring the use of AI in the enterprise.
She replied that it is not only about an organization being ethical, but also about being aware of the multitude of existing or pending legal regulations.
“One type is existing regulations that you have to follow. And the other type of regulations are pending AI regulations that are mostly in draft, they are not implemented but are coming, and we know directly where they are going. And regulatory All on new AI capabilities.”
Describing the moral side of the equation, she mentioned her 13-year-old daughter’s experience: “She’s in a clique that writes hardcore fiction and they have a really popular person they all follow. And one day he asked me, ‘Mom, have you heard about AI ethics? I replied, yes, I did. And she said that in their group, someone blocked the author and used ChatGPT to finish the story.
“What do you do about it? It’s about ethics. It’s about how do you really decide what’s right, what’s wrong in this whole new world? These ethical questions to be aware of There is no black and white. It’s about asking the right questions and answering those questions. For example, we see the debate – ChatGPT is not a writer. Should it be?
“There are many gray areas that we need to address, and we need to think about them.”
During a rapid-fire response session, two panelists were asked what is the one thing that is most misunderstood by the C-suite when it comes to generative AI.
Karamouzy responded by saying that the concept is that there is no such thing as a no-AI enterprise. AI, she said, is everywhere — embedded in offerings from all the big suite vendors, and included in everything from platforms that carry out specific administrative tasks to fraud detection systems.
The biggest risk for an organization, she said, is simply “standing still,” and doing nothing when it comes to implementing AI strategy.